Thank you very much for choosing us. We would like you to know that we value each and every customer. Here at Parenthood4ever we try our best to provide with the quality, unique customized designs and great service.

We ask you kindly to get familiar with our store policies to make sure everything goes smoothly. If you have any concerns or questions, do not hesitate to contacting us directly via e-mail address:
[email protected]

Note that the majority of products we sell are print-on-demand items. This means that the designs are unique and will be printed and shipped to you only. Please, make sure you read our size guides and order the correct size for yourself, family, or friends. Not all the items can be refunded in case if wrong size has been ordered. Refer to our Return Policy below.

Delivery

When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days

Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at [email protected] with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Orders

How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at [email protected]

I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [email protected] within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Returns

What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at [email protected]

Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at [email protected] with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at [email protected] within three days after receiving your order. Include your order number and photos of the mislabelled item, and we’ll send you a new one, or issue a refund!

Return Policy

Any claims for misprinted/damaged/defective items must be submitted within 20 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 20 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please provide us with the order number, write up your problem in detail and send relevant photos where possible to [email protected]

Note that unclaimed returns get donated to charity after 30 days of being returned to the facility.

Wrong Address

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed

Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).

Returned by Customer
If you are any unhappy or experiencing any issue with the item, before returning it, please, send us an email at [email protected] not later than three days after receiving the product.

We do not refund orders for buyer’s remorse.
Customers residing in Brazil have the right to cancel and return their order within 5 days, for any reason.

Notification for EU consumers
According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the
Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

  1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
  2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,

therefore we reserve rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any
translations made for any purpose whatsoever.

Shipping
Once you’ve placed an order, you might no longer be able to edit the order details or cancel it. If you have an issue with the shipment of your order, contact us within 20 days of the delivery or estimated delivery date. In some cases, you may need to reach out to the shipping carrier directly.

Once you have confirmed your order, it might not be possible to edit or cancel it. If you want to change some parameters, such as a shipping address, please contact us immediately. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis.

The risk of loss of, damage to and title for Products pass to you upon our delivery to the carrier. It shall be
your responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the
Product was delivered. In such case we will not make any refunds and will not resend the Product.

For customer in the European Economic Area or the United Kingdom, the risk of loss of, damage to and title for Products will pass to you when you or a third party indicated by you has acquired the physical possession of the Products.

If you are a customer in Germany, the risk of loss and damage to Products pass to you in the moment after the shipment with the Products has crossed the German border (“Moment of Risk Transfer”). In such case, we will bear the full legal responsibility for the loss of or damage to Products sent to you in Germany in case such loss or damage to Products has verifiably occurred before the Moment of Risk Transfer.

If carrier tracking indicates that a Product was lost in transit, you may make a written claim for replacement of the lost Product in compliance with our Return Policy. For Products lost in transit, all claims must be submitted no later than 20 days after the estimated delivery date. All such claims are subject to our investigation and sole discretion. We cannot guarantee delivery to P.O. boxes.